Shipping policy

Last updated: April 2025

At Be My Baby, we offer free shipping on all orders within Australia via Australia Post. This page outlines everything you need to know about how and when your order will arrive.

 

1. Where We Ship

We currently ship to all addresses within Australia, including metropolitan, regional and rural areas. We do not ship internationally at this time.

 

2. Shipping Costs

Free shipping is applied automatically to all orders at checkout. No discount code or minimum spend is required.

3. Order Processing Time

Once your order is placed and payment is confirmed, please allow 1-3 business days for your order to be processed and dispatched. Business days are Monday to Friday, excluding Australian public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

 

4. Delivery Timeframe

After your order has been dispatched, estimated delivery times via Australia Post are:

• Metropolitan areas: 5-8 business days
• Regional and rural areas: 8-10 business days

These timeframes are estimates only and are not guaranteed. Delivery times may be affected by Australia Post delays, peak periods such as Christmas, or circumstances outside our control.

Your total estimated delivery time from order placement is 6-13 business days.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number. You can use this number to track your delivery via the Track My Order page on our website. 

Please allow up to 24 hours after receiving your tracking number for tracking information to appear on the Australia Post website.

6. Missing or Lost Orders

If your order has not arrived within the estimated delivery window, please follow these steps:

• Check your tracking number at our tracking page to confirm the current delivery status
• Check if a delivery card has been left at your address, as Australia Post may have taken your parcel to a local post office for collection
• Check with neighbours or other members of your household

If your tracking shows your order as delivered but you have not received it, or if tracking has not updated for more than 5 business days, please contact us at support@shopbemybaby.com with your order number. We will lodge an investigation with Australia Post on your behalf.

If your order is confirmed as lost in transit, we will arrange a replacement or issue a full refund at no additional cost to you.

7. Incorrect Delivery Address

Please ensure your delivery address is correct before completing your order. If you have entered an incorrect address, contact us immediately at support@shopbemybaby.com. We will do our best to update your address before your order is dispatched.

Once an order has been dispatched, we are unable to redirect it. Be My Baby is not responsible for orders delivered to an incorrect address provided by the customer.

8. Duties and Taxes

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. There are no additional import duties or hidden charges payable by the customer on delivery.

9. Damaged Items in Transit

If your order arrives damaged, please contact us at support@shopbemybaby.com within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Returns and Refund Policy.

10. Contact Us

For all shipping enquiries, please contact us:

Email: support@shopbemybaby.com

We aim to respond to all enquiries within 2 business days, Monday to Friday.

This shipping information applies to orders placed through shopbemybaby.com only and is subject to change. Any updates will be reflected on this page with a revised date.